Redesigning access with self-service in mind

AWS Security, AMS (Internal Tools)
Lead UX Designer
Security Tools, Enterprise Tools, Access Management
Feb–Sep 2021
TL;DR

Led UX for a role-based permissions dashboard that replaced a confusing manual workflow, giving Amazon teams a clearer, more scalable way to manage access.

Project context

Teams was an internal security tool used across Amazon to manage team-based permissions. The original system required manually adding people to groups and was difficult to navigate, especially for new users. Managers and individuals both needed to use it, but the experience lacked clarity and didn’t scale well for growing teams.

As the second designer on the team, I owned the Teams product and led UX for redesigning the dashboard. My goal was to make the workflow intuitive and reduce the burden of managing access across teams.

My role

  • Led end-to-end UX for the Teams dashboard
  • Collaborated with TPMs and engineers to align on what was possible for MLP
  • Focused on making the system role-based and easier to self-serve
  • Worked with the broader team to align on interaction patterns and consistency

Challenges

  • The existing tool was fragmented and hard to navigate
  • No clear path for managers to add or remove team access
  • Users varied widely, from senior managers to individual contributors
  • Needed to ensure the experience worked within the technical limitations for launch

Outcome

  • Replaced a manual, unclear process with a cleaner, role-based workflow
  • Enabled self-service access management for both individuals and managers
  • Created a clearer path through the dashboard that reduced friction for first-time users
  • Helped the team ship a focused, MLP-ready version while setting the stage for future improvements

Other Strategic Contributions

Alongside my work on Teams, I partnered with the other designer to improve how permissions were modeled and grouped across multiple tools. I also contributed to broader design alignment across the security org, helping refine interaction patterns and working closely with TPMs and engineers to keep product direction focused and feasible for launch.

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