Hi there! With over 16 years of experience, I am a UX Designer specializing in creating and implementing product strategies in emerging markets and technically challenging environments. I craft strategic, user-centered designs that achieve business goals while mentoring peers and enhancing operational processes.
I am currently seeking new opportunities, either full-time or contract.
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Work Experience

Navigating Complexity in Lending

Service design project at Knock

Optimized Knock's mortgage process by identifying and addressing pain points with strategic service design enhancements.

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Educating Users through Strategic Onboarding

Product and UX strategy at Knock

Strategically developed Knock's product vision for educating and communicating to our borrowers and agents.

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Transforming Knock's Consumer Experience with a Proven UX Strategy

North-Star to MLP work at Knock

Redesigned Knock's borrower experience, leveraging insights from Lending CX and Phased Onboarding.

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Elevating Truck Driver Safety with UX Design

North-Star to MLP work at Amazon Relay

Led the design of Amazon's Commercial Navigation in Relay for Drivers, providing legal routing and significantly improving safety by reducing low-bridge incidents.

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Innovating Beyond the Screen

Wearables and VR experiences at HTC

Pioneered VR and wearable tech at HTC, leading UX design for multiple wearable devices and an early UX designer on the first room-scale VR product.

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My Design Ethos

User-Centric Design

I prioritize users in every design decision, crafting experiences they love through feedback-driven iterative processes.

Inquisitive Problem-Solving

My design is fueled by asking the curiosity and critical questions, ensuring solutions serve both user needs and business objectives effectively.

Collaborative Synergy

I champion collaboration, uniting teams across disciplines to create innovative solutions with a shared vision.

Balancing User and Business Needs

I navigate the intersection of user satisfaction and business success, aligning design strategies with overarching company goals.

Empowerment through Education

I advocate for a culture where everyone feels empowered to contribute to UX, enhancing collective understanding and participation.

Resourcefulness and Vision

My approach blends efficiency with forward-thinking, applying Lean UX principles to deliver impactful, scalable designs.

Testimonials

I've enjoyed working closely with Richard over the past two years. As a Principal UX Designer, he masterfully combines user needs with business goals, resulting in highly intuitive and impactful designs. Richard is a fantastic collaborative partner and is exceptional at bridging gaps between departments.

Not only is Richard technically skilled, but he's also an exceptional mentor. He's played a pivotal role in fostering growth and promoting a culture of innovation within the UX/Product/Eng teams. In an ever-evolving industry, Richard consistently remains ahead of the curve, driving excellence in every project he touches.

If you ever get the chance to work with Richard, I highly recommend taking it. He's a true asset to the UX field.

Allie McKinley
VP, User Experience 

Richard has been my UX design mentor since 2020. He helped me navigate a career change from visual design to UX design and helped me find the perfect design role to grow in.

His mentorship has been invaluable in my career growth. In our meetings, he always has big ideas that continually elevate the quality of my design work. He’s also helped me approach difficult situations by breaking down complex projects and focusing on the most impactful elements. Every conversation with him I leave armed with new tools or ideas to explore. He’s such a knowledgeable designer and provides the space for growth, support, and mentorship that also makes him a strong leader.

Erin Zingré
Sr. Visual UX Designer at Amazon

I had the opportunity to work with Richard at Knock for two years and was continuously impressed by Richard’s dedication to finding not only the best solutions for our customers through user experience, but also improving the design collaboration process within our organization. In order to discover the right strategy for the projects we worked on, Richard sought out conversations with multiple business units, resulting in the creation of better user experiences and improved internal workflows. He’s always willing to provide support to help discover requirements, visualize workflows, and strategize with the team.

In addition to being able to create great designs, Richard also set up design systems for other designers and engineers to utilize. Richard’s experience working with engineering teams also made our collaboration on UX and UI design very enjoyable and created great results for our projects. We were able to iterate quickly to determine the best solution to support both the design/UX as well as engineering tech. In many of these conversations Richard also challenged the tech, allowing engineers to re-evaluate alternative ways of delivering the best experience to users. We were able to bounce ideas, discuss ad-hoc changes during build process and overall collaborate really well.

I believe anyone looking for a fantastic UX designer, great team collaborator, and a leader in user experience would be lucky to have Richard on their team!

Prashant Katwa
Lead Software Engineer, Full-Stack | Entrepreneur 

Beyond the Daily Grind

Outside of work, I recharge by immersing myself in nature and diving into hands-on projects. Mountain biking, camping, and hiking are my go-to activities, each offering a fresh perspective and a break from the digital world. The centerpiece of my off-screen passions is building my DIY camper van. It's a project that blends my love for adventure with practical creativity, mirroring the problem-solving skills I apply in my design work. Every adjustment and addition to the van not only enhances my outdoor experiences but also enriches my professional insights.

Photo of my Camper Van, what I do outside of work
Biking! What I do outside of work
Inside of my van as I was building it, what I do outside of work
furniture design, what I do outside of work
Wiring up my camper van, what I do outside of work
Alpine lake in WA, what I do outside of work

Contact Me

Looking for a UX design partner who brings both vision and value? I'm just an email away from starting our collaboration. Feel free to leave a comment below or email me directly to discuss how I can bring value to your team.

Thank you! I got your message and look forward to chatting with you more!
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